Of the two big malls in the city, Ayala and SM, I think SM is more generous in providing their customers with ample parking space and that is for free. Likewise, their customer service is excellent not only they provide transport facilities to ferry customers from the parking area to the mall’s entrance. They also have “umbrella people” on standby specially during heavy downpour. These people provides shelter from the rain while accompanying you from the mall’s exit to where your vehicle is located. It is really a nice thing to know that we are pampered and that SM management should be commended for this.

We know that SM expansion is not yet finished but they have not neglected their customers as they are still able to provide the best service they can afford. A basement parking is included in the expansion project and we don’t know yet if they will be charging for parking fees. Another review for that soon.

Ayala on other hand, is not that sensitive enough to provide their customers with accessible free parking area. Yes, there are free parking space, two areas are designated for free parking, but its not that convenient as it is located far away from the mall’s main entrance. Not to mention that it can only accommodate a limited number of vehicles. And they don’t have those “umbrella guys” either nor a transport facility as provided by SM. Ayala’s basement parking facility is good but it will cost you 20 pesos.

“Two Thumbs Up” for SM’s excellent parking service.

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